Information Technology In Hospitality Industry

Traditionally, hotels were largely dependent on cards and paperwork at the front desk to keep in touch with old and current customers. They were largely at the mercy of the desires of vacationers to arrive, and on their own efforts and staff to be ready for potential surges or long droughts of occupancy. Luckily, such inconvenience and old-fashioned methods are long since past, thanks to advances in information technology.

The first area in which information technology became important was in regards to billing. Old-fashioned paper-based book-keeping was time consuming and inefficient, and was not able to quickly tell a hotel owner what the situation of their hotel was. Luckily, advances in modern record keeping allow for a hotel owner to keep track of what they have on hand, how much of it they have, and how much it costs. Accounting is complicated, but advanced accounting software, especially that tailored to the unique needs of the hospitality industry, helps to enable hotel owners to make smart decisions. Services and products that are no longer used can be quickly cut off to save money, while those who show demand can be increased in quantity or modified so as to reduce the heavy usage.

Most hotels are familiar with booking rooms and reservations over the phone, but information technology has expanded well beyond that. Hotels can now work with various online travel companies and booking services to have their rooms booked online, with no need to employ expensive staff. This also allows a hotel to advertise their open rooms and special deals directly to persons who would be most likely to purchase them, instead of wasting lots of money advertising in an unfocused manner. High quality information technology thus allows for better arrangement and management of bookings in order to allow a hotel to better maximize occupancy, and to know in advance when large groups or lean times are approaching. This allows a hotel manager to make plans regarding temporary staff, good times to renovate or expand, or other concerns, because he/she can determine the state of their hotel currently and for the next few months with only a few clicks on the computer.

The advances in information technology extend well beyond booking, however. The internet is essential for vacationers who wish to contact those back home, and for those traveling on business to get in touch with the office. Therefore, wireless internet has become a very common and very useful service for hotels to provide. Many business minded persons even require that a hotel offer internet services so that they can keep working while on the road. Luckily, such services are easy to provide, as all that is required is a wireless router and various devices to ensure the entire hotel is filled with the network. Modern advances in wireless internet also allow for the wireless internet provided for hotel visitors to be used to network the hotel itself. Security cameras, door locks, and other devices essential to hotel security and safety can be wired into the network, so that staff are alerted whenever a door is propped open, a fire alarm goes off or suspicious activity occurs. Though the hotel guests are wholly unaware of it, this sort of added safety and security keeps them safe, and in the event of a problem they will most certainly appreciate the benefits of such a system.

As advanced as it is, information technology in the hospitality industry is still going forward. Intelligent booking systems enable rapid and efficient guest feedback, along with the ability to predict who is likely to use the hotel again and inform them via e-mail or text messages when good deals arrive. Hotels with room service or other guest services can offer their menus online, allowing for quick updates, high-quality photos, and other ways to allow guests to see and order services before they even arrive. There are also advances in terms of payroll and inventory which make information technology a valuable asset for saving money and maximizing profits. The unique nature of the hospitality industry makes it a great place for new and emerging information technology, and forward-thinking hotel owners and managers are always looking for smart equipment and software to invest in.

An Alternative To Venture Capital In The Food And Beverage Industry

If you are an entrepreneur with a small food or beverage company looking to take it to the next level, this article should be of particular interest to you. Your natural inclination may be to seek venture capital or private equity to fund your growth, but that might not be the best path for you to take. We have created a hybrid M&A model designed to bring the appropriate capital resources to you entrepreneurs. It allows the entrepreneur to bring in smart money and to maintain control.

We have taken the experiences of a beverage industry veteran, a food industry veteran and an investment banker and crafted a model that both large industry players and the small business owners are embracing.

I recently connected with two old college mates from the Wharton Business School. We are in what we like to call, the early autumn of our careers after pursuing quite different paths initially. John Blackington is a partner in Growth Partners, a consulting firm that advises food and beverage companies in all aspects of product introduction and market growth. You might say that it has been his life’s work with his initial introduction to the industry as a Coke Route driver during his college summer breaks.

After graduation, Coke hired John as a management trainee in the sales and marketing discipline. John grew his career at Coke and over the next 25 years held various positions in sales, marketing, and business development. John’s entrepreneurial spirit prevailed and he left Coke to consult with early stage food and beverage companies on new product introductions and strategic partnerships.

Steve Hasselbeck is now a food industry consultant after spending 27 years with the various companies that were rolled up into ConAgra. His experience was in managing products and channels. Steve is familiar with almost every functional area within a large food company. He has seen the introduction and the failed introduction of many food industry products.

John’s experience at Coke and Steve’s experience at ConAgra led them to the conclusion that new product introductions were most efficiently and cost effectively the purview of the smaller, nimble, low overhead company and not the food and beverage giants.

Dave Kauppi is now the president of MidMarket Capital, a M&A firm specializing in smaller technology based companies. Dave got the high tech bug early in his business life and pursued a career in high tech sales and marketing. Dave sold or managed in computer services, hardware, software, datacom, computer leasing and of course, a Dot Com. After several experiences of rapid accent followed by an even more rapid decent as technologies and markets changed, Dave decided to pursue an investment banking practice to help technology companies.

Dave, John, and Steve stayed in touch over the years and would share business ideas. In a recent discussion, John was describing the dynamics he saw with new product introductions in the food and beverage industry. He observed that most of the blockbuster products were the result of an entrepreneurial effort from an early stage company bootstrapping its growth in a very cost conscious lean environment.

The big companies, with all their seeming advantages experienced a high failure rate in new product introductions and the losses resulting from this art of capturing the fickle consumer were substantial. When we contacted Steve, he confirmed that this was also his experience. Don’t get us wrong. There were hundreds of failures from the start-ups as well. However, the failure for the edgy little start-up resulted in losses in the $1 – $5 million range. The same result from an industry giant was often in the $100 million to $250 million range.

For every Hansen Natural or Red Bull, there are literally hundreds of companies that either flame out or never reach a critical mass beyond a loyal local market. It seems like the mentality of these smaller business owners is, using the example of the popular TV show, Deal or No Deal, to hold out for the $1 million briefcase. What about that logical contestant that objectively weighs the facts and the odds and cashes out for $280,000?

As we discussed the dynamics of this market, we were drawn to a merger and acquisition model commonly used in the technology industry that we felt could also be applied to the food and beverage industry. Cisco Systems, the giant networking company, is a serial acquirer of companies. They do a tremendous amount of R&D and organic product development. They recognize, however, that they cannot possibly capture all the new developments in this rapidly changing field through internal development alone.

Cisco seeks out investments in promising, small, technology companies and this approach has been a key element in their market dominance. They bring what we refer to as smart money to the high tech entrepreneur. They purchase a minority stake in the early stage company with a call option on acquiring the remainder at a later date with an agreed-upon valuation multiple. This structure is a brilliantly elegant method to dramatically enhance the risk reward profile of new product introduction. Here is why:

For the Entrepreneur: (Just substitute in your food or beverage industry giant’s name that is in your category for Cisco below)

1.The involvement of Cisco – resources, market presence, brand, distribution capability is a self fulfilling prophecy to your product’s success.

2.For the same level of dilution that an entrepreneur would get from a VC, angel investor or private equity group, the entrepreneur gets the performance leverage of smart money. See #1.

3.The entrepreneur gets to grow his business with Cisco’s support at a far more rapid pace than he could alone. He is more likely to establish the critical mass needed for market leadership within his industry’s brief window of opportunity.

4.He gets an exit strategy with an established valuation metric while the buyer helps him make his exit much more lucrative.

5.As an old Wharton professor used to ask, What would you rather have, all of a grape or part of a watermelon? That sums it up pretty well. The involvement of Cisco gives the product a much better probability of growing significantly. The entrepreneur will own a meaningful portion of a far bigger asset.

For the Large Company Investor:

1.Create access to a large funnel of developing technology and products.

2.Creates a very nimble, market sensitive, product development or R&D arm.

3.Minor resource allocation to the autonomous operator during his skunk works market proving development stage.

4.Diversify their product development portfolio – because this approach provides for a relatively small investment in a greater number of opportunities fueled by the entrepreneurial spirit, they greatly improve the probability of creating a winner.

5.By investing early and getting an equity position in a small company and favorable valuation metrics on the call option, they pay a fraction of the market price to what they would have to pay if they acquired the company once the product had proven successful.

Dean Foods utilized this model successfully with their investment in White Wave, the producer of the market leading Silk Brand of organic Soy milk products. Dean Foods acquired a 25% equity stake in White Wave in 1999 for $4 million. While allowing this entrepreneurial firm to operate autonomously, they backed them with leverage and a modest level of capital resources. Sales exploded and Dean exercised their call option on the remaining 75% equity in White Way in 2004 for $224 million. Sales for White Way were projected to hit $420 million in 2005.

Given today’s valuation metrics for a company with White Way’s growth rate and profitability, their market cap is about $1.26 Billion, or 3 times trailing 12 months revenue. Dean invested $5million initially, gave them access to their leverage, and exercised their call option for $224 million. Their effective acquisition price totaling $229 million represents an 82% discount to White Wave’s 2005 market cap.

Dean Foods is reaping additional benefits. This acquisition was the catalyst for several additional investments in the specialty/gourmet end of the milk industry. These acquisitions have transformed Dean Foods from a low margin milk producer into a Wall Street standout with a growing stable of high margin, high growth brands.

Dean’s profits have tripled in four years and the stock price has doubled since 2000, far outpacing the food industry average. This success has triggered the aggressive introduction of new products and new channels of distribution. Not bad for a $5 million bet on a new product in 1999. Wait, let’s not forget about our entrepreneur. His total proceeds of $229 million are a fantastic 5- year result for a little company with 1999 sales of under $20 million.

MidMarket Capital has created this model combining the food and beverage industry experience with the investment banking experience to structure these successful transactions. MMC can either represent the small entrepreneurial firm looking for the smart money investment with the appropriate growth partner or the large industry player looking to enhance their new product strategy with this creative approach.

This model has successfully served the technology industry through periods of outstanding growth and market value creation. Many of the same dynamics are present in the food and beverage industry and these same transaction stru7ctures can be similarly employed to create value.

The Pros And Cons Of Unionization In The Airline Industry

For flight professionals and the general public alike, one of the most recognized parts of the airline industry is the strong union presence among its professionals. Major international and national airlines have been unionized for decades in order to protect flight professionals from excessive pay and benefit cuts meant to secure the bottom line. However, unions have been considered a mixed blessing by the media, the public, and airline executives. Striking flight attendants, pilots, and flight technicians sometimes hold up flights, drawing ire from customers. As well, airline executives by and large feel that unions ask too much from airlines when many companies are struggling to stay afloat financially. There are pros and cons to the union process for professionals, though it still benefits them to this day.

It is important to start with the negatives of unionization in the airline industry before speaking of its virtues. The decline of labor unions in the United States and North American countries has made the airline union appear like it is fighting a losing battle with public opinion. As well, the benefits of comradery amongst union members have been weakened by increasing competition for jobs in the airline industry. While the union advocates hard for workers and businesses have obliged in the past, many airline executives would rather concede optional health care plans and other benefits than give up the big paydays that unions often push for. Finally, the aforementioned problem of strikes among airline unions can often make flight professionals look selfish and unsympathetic.

However, the public should realize that unions have helped keep flights in the air for years by averting greater labor strife. Indeed, the airline unions are one of the last places in the American labor landscape where successful negotiations are still a common occurrence. Airline professional unions offer flight crews, pilots, and attendants an opportunity to develop relationships with colleagues in other companies while working toward competitive salaries. As well, companies and the public should look at how the union’s bargaining power not only benefits flight professionals but the overall business.

Unions are able to negotiate group health benefits for their members, which helps the company save on providing more expensive health options. The union-business relationship is not one sided and while unions push for higher wages, the compromise wages that are established in negotiations help keep experienced professionals in the industry. The unionization of airline workers benefits everyone involved but flight professionals need to be aware of these different pros and cons to gain a fuller picture.

Examination of the Problems Facing the Transport Industry

The transport industry is facing up to wide spread problems all the way across the board, from same day courier services through to heavy goods haulage firms. How the industry deals with these problems is a vital question in how we can move forwards beyond the difficulties posed by rising fuel prices, environmental concerns being levied on the industry and also the potential prospect of winters as harsh as the one that the UK recently experienced.

The recent cold snap has a massive effect on the transport industry, and continues to do so, as it presented multiple problems that courier services and those in the industry had to work around and deal with. First and foremost amongst these problems was the over-abundance of ice on the roads during this period. Many local councils were woefully unprepared for a winter as harsh as the one we had last, leading to salt supplies being much too low. This in turn led to many roads simply becoming unusable, especially in smaller suburbs or urban areas. Needless to say this had the potential to strike a crippling blow to the transport industry and, for many, it did just that. The industry, and Britain as a whole, was simply caught unawares by the difficulties posed by such a nasty winter, and this led to major problems for many businesses, however the transport industry was amongst the most prominently affected. Vehicles were forced off the roads and many companies simply had to shut up shop for a number of weeks, drastically affecting income.

This is something to we simply can’t afford to happen again, especially due to the potentially catastrophic effect it can have on smaller businesses and urgent courier services, who rely on their ability to get from A to B quickly. As such we need to ensure that local councils all over the country have adequate salt supplies should we face the same issues in the future. Not only this, but salt supplies need to evenly spread around. We, as an industry, simply can’t afford another winter like the one we just experienced and knowing that supplies could have been available in places that needed them simply rubbed salt into the wounds.

Some are attempting to take measures to minimize the impact of this problem. The Freight Transport Association (FTA) has already recommended a number of potential solutions to the problems that the industry faces from a harsh winter. Amongst these are the obvious, such as ensuring there are larger salt supplies available to reduce the time queuing at salt production sites.

Another, less obvious recommendation is to provide drivers with a little more leeway when it comes to their hours. The FTA calls for a greater flexibility in the handling of a drivers time on the road, as well as calling for a modest increase in the amount of time they can spend driving when they are able, to compensate for the periods during winter when they may be forced off the road.

This call, however, comes into direct conflict with recent rulings by the European Parliament (EP). An attempt to permanently exempt owner drivers from the 48 hour week imposed by the EP failed, meaning that soon self-employed courier drivers will now have to limit themselves to 48 hours of working per week, alongside the workforce that they may employ.

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